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Customer Experience & Relationship Management

Customer Experience & Relationship Management

CXR
Customer Experience & Relationship Management

It is useless to know what to do if you do not end up acting. For this, at Artyco we have a series of solutions and automations carried out by a team of professionals, who help your company to activate your relationship marketing strategies with your customers.

 

Start now

CXR
Customer Experience & Relationship Management

It is useless to know what to do if you do not end up acting. For this, at Artyco we have a series of solutions and automations carried out by a team of professionals, who help your company to activate your relationship marketing strategies with your customers.

 

Start now

Omnichannel Orchestration

We organize and coordinate your marketing actions across all channels so they can handle a unique message and reflect a customer-centric culture. This way we get them to work in a coordinated way to achieve your goals efficiently, also ensuring that the client feels that the organization listens to them and serves them with coherence and closeness.

Marketing Automation

We automate your marketing actions through the main tools on the market, such as Salesforce Marketing Cloud or Microsoft Dynamics, with the aim of optimizing your relationship with customers.

Contact Center

We can be your customer service. For this, we have our own technology and a team of specialized agents, who offer a quality and excellence solution, both in the telephone service, and through other channels such as SMS, Webchat or WhatsApp.

Lead Management

We manage the leads you get through all your campaigns, segmenting them thanks to lead-scoring, automating actions on them, developing lead-nurturing techniques and guiding them through commercial channels towards sales.

Onsite Relational Marketing

We bring the relationship with your clients to purely digital environments through the integration of own and third-party tools. Thanks to this we can automate actions in these media with an enormous degree of personalization and the ability to collect information, integrating it with any eCommerce.

Offsite Relational Marketing

Marketing relacional Offsite

We connect the physical world and the digital world, ensuring that your offline actions are connected to online ones, personalizing and improving the experience of the client or the potential client in events, showrooms, or the points of sale themselves, and increasing the digitization of their response for further analysis.

Satisfaction, retention and loyalty

We help you make your customers even better customers and for longer. For this, we have teams of people, and management and analysis systems that measure whether your customers are satisfied with your service or product, that help you design and implement actions to make them stay for a long time and profitably.

Omnichannel Orchestration

We organize and coordinate your marketing actions across all channels so they can handle a unique message and reflect a customer-centric culture. This way we get them to work in a coordinated way to achieve your goals efficiently, also ensuring that the client feels that the organization listens to them and serves them with coherence and closeness.

Marketing Automation

We automate your marketing actions through the main tools on the market, such as Salesforce Marketing Cloud or Microsoft Dynamics, with the aim of optimizing your relationship with customers.

Contact Center

We can be your customer service. For this, we have our own technology and a team of specialized agents, who offer a quality and excellence solution, both in the telephone service, and through other channels such as SMS, Webchat or WhatsApp.

Lead Management

We manage the leads you get through all your campaigns, segmenting them thanks to lead-scoring, automating actions on them, developing lead-nurturing techniques and guiding them through commercial channels towards sales.

Onsite Relational Marketing

We bring the relationship with your clients to purely digital environments through the integration of own and third-party tools. Thanks to this we can automate actions in these media with an enormous degree of personalization and the ability to collect information, integrating it with any eCommerce.

Offsite Relational Marketing

We connect the physical world and the digital world, ensuring that your offline actions are connected to online ones, personalizing and improving the experience of the client or the potential client in events, showrooms, or the points of sale themselves, and increasing the digitization of their response for further analysis.

Satisfaction, retention and loyalty

We help you make your customers even better customers and for longer. For this, we have teams of people, and management and analysis systems that measure whether your customers are satisfied with your service or product, that help you design and implement actions to make them stay for a long time and profitably.

Once you know your clients,
What prevents you from taking action?

 

Start now

Once you know your clients, What prevents you from taking action?

 

Start now

Some of our
Customer Experience & Relationship Management projects

Customer Journey Maps design and action levers.
 

An after-sales strategy focused on customer satisfaction.

Increase of leads through a smart pop-ups strategy.
 

Collection and analysis of data during the “Family Fun Day” event.

DCS

Data &
Customer Strategy

Data & Customer Strategy
Data Management

DMG

Data
Management

DCS

Data &
Customer Strategy

DMG

Data
Management
 

We work with the best tools and partners

+34 916 404 150

hola@artyco.com

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