DCS
Data & Customer Strategy
In a data-based environment, the objective is to transform data into knowledge to extract the maximum benefit from it, being able to operate it in the different environments of our company to improve the customer experience.
Collecting and understanding data allows us to make strategic decisions, which help us understand and predict behaviors, actions, and results, as well as design comprehensive strategies and customer-centric services adapted to the new data-driven era.Collecting and understanding data allows us to make strategic decisions, which help us understand and predict behaviors, actions, and results, as well as design comprehensive strategies and customer-centric services adapted to the new data-driven era.
DCS
Data & Customer Strategy
In a data-based environment, the objective is to transform data into knowledge to extract the maximum benefit from it, being able to operate it in the different environments of our company to improve the customer experience.
Collecting and understanding data allows us to make strategic decisions, which help us understand and predict behaviors, actions, and results, as well as design comprehensive strategies and customer-centric services adapted to the new data-driven era.
Data-Driven Customer Strategy
We design strategies and actions to establish solid relationships with your clients. Supported in understanding your business, the sector, the economy, trends, innovations and data, we analyze the behavior of your customers, to anticipate their needs and increase engagement, sales and positioning.
Customer Experience consulting
We work with your clients’ customer journey, to understand each of its stages, moments, channels and touch points, analyzing their behavior and feeling. This way we can decide which levers to actuate through advanced techniques of Digital Transformation of Experience (TDX) that facilitate the processes of action, purchase and loyalty and increase customer engagement and satisfaction.
CRM consulting
Our extensive experience in CRM management for first-rate clients and the internal capabilities of designing data-driven relationship marketing strategies, make us experts in CRM consulting, both in our own tools and in those of our partners and allies such as Salesforce or Microsoft Dynamics.
Data-Drive Business Strategy
We analyze and interpret your company’s information from multiple internal and external perspectives, to generate data-driven strategies and processes that provide the elements necessary to compete in an increasingly digital and changing environment, with a full focus on customers, optimization of resources, sustainability, innovation and growth.
Service Design
We design the service around your offer to the market, understanding your value proposition, helping you to create plans that provide the necessary tools to satisfy your clients’ needs. To do this, we use agile methodologies, scrum, canvasing, jobs-to-be-done and design thinking processes that, together with the data-driven experience, allow us to help you achieve your goals and enhance your clients’ experience.
Data-Driven Customer Strategy
We design strategies and actions to establish solid relationships with your clients. Supported in understanding your business, the sector, the economy, trends, innovations and data, we analyze the behavior of your customers, to anticipate their needs and increase engagement, sales and positioning.
Customer Experience consulting
We work with your clients’ customer journey, to understand each of its stages, moments, channels and touch points, analyzing their behavior and feeling. This way we can decide which levers to actuate through advanced techniques of Digital Transformation of Experience (TDX) that facilitate the processes of action, purchase and loyalty and increase customer engagement and satisfaction.
CRM consulting
Our extensive experience in CRM management for first-rate clients and the internal capabilities of designing data-driven relationship marketing strategies, make us experts in CRM consulting, both in our own tools and in those of our partners and allies such as Salesforce or Microsoft Dynamics.
Data-Driven Business Strategy
We analyze and interpret your company’s information from multiple internal and external perspectives, to generate data-driven strategies and processes that provide the elements necessary to compete in an increasingly digital and changing environment, with a full focus on customers, optimization of resources, sustainability, innovation and growth.
Service Design
We design the service around your offer to the market, understanding your value proposition, helping you to create plans that provide the necessary tools to satisfy your clients’ needs. To do this, we use agile methodologies, scrum, canvasing, jobs-to-be-done and design thinking processes that, together with the data-driven experience, allow us to help you achieve your goals and enhance your clients’ experience.
One of our
Data & Customer Strategy projects
Creation of relational model, intelligence and mining and profiling of the digital consumer.
Creation of relational model, intelligence and mining and profiling of the digital consumer.
CDA
Customer Intelligence &
Data Analytics
CXR
Customer Experience &
Relationship Management
CDA
Customer Intelligence &
Data Analytics
CXR
Customer Experience &
Relationship Management
We work with the best tools and partners
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