CXR
Customer Experience & Relationship Management
It is useless to know what to do if you do not end up acting. For this, at Artyco we have a series of solutions and automations carried out by a team of professionals, who help your company to activate your relationship marketing strategies with your customers.
CXR
Customer Experience & Relationship Management
It is useless to know what to do if you do not end up acting. For this, at Artyco we have a series of solutions and automations carried out by a team of professionals, who help your company to activate your relationship marketing strategies with your customers.
Omnichannel Orchestration
We organize and coordinate your marketing actions across all channels so they can handle a unique message and reflect a customer-centric culture. This way we get them to work in a coordinated way to achieve your goals efficiently, also ensuring that the client feels that the organization listens to them and serves them with coherence and closeness.
Marketing Automation
We automate your marketing actions through the main tools on the market, such as Salesforce Marketing Cloud or Microsoft Dynamics, with the aim of optimizing your relationship with customers.
Contact Center
We can be your customer service. For this, we have our own technology and a team of specialized agents, who offer a quality and excellence solution, both in the telephone service, and through other channels such as SMS, Webchat or WhatsApp.
Lead Management
We manage the leads you get through all your campaigns, segmenting them thanks to lead-scoring, automating actions on them, developing lead-nurturing techniques and guiding them through commercial channels towards sales.
Onsite Relational Marketing
We bring the relationship with your clients to purely digital environments through the integration of own and third-party tools. Thanks to this we can automate actions in these media with an enormous degree of personalization and the ability to collect information, integrating it with any eCommerce.
Offsite Relational Marketing
Marketing relacional Offsite
We connect the physical world and the digital world, ensuring that your offline actions are connected to online ones, personalizing and improving the experience of the client or the potential client in events, showrooms, or the points of sale themselves, and increasing the digitization of their response for further analysis.
Satisfaction, retention and loyalty
We help you make your customers even better customers and for longer. For this, we have teams of people, and management and analysis systems that measure whether your customers are satisfied with your service or product, that help you design and implement actions to make them stay for a long time and profitably.
Omnichannel Orchestration
We organize and coordinate your marketing actions across all channels so they can handle a unique message and reflect a customer-centric culture. This way we get them to work in a coordinated way to achieve your goals efficiently, also ensuring that the client feels that the organization listens to them and serves them with coherence and closeness.
Marketing Automation
We automate your marketing actions through the main tools on the market, such as Salesforce Marketing Cloud or Microsoft Dynamics, with the aim of optimizing your relationship with customers.
Contact Center
We can be your customer service. For this, we have our own technology and a team of specialized agents, who offer a quality and excellence solution, both in the telephone service, and through other channels such as SMS, Webchat or WhatsApp.
Lead Management
We manage the leads you get through all your campaigns, segmenting them thanks to lead-scoring, automating actions on them, developing lead-nurturing techniques and guiding them through commercial channels towards sales.
Onsite Relational Marketing
We bring the relationship with your clients to purely digital environments through the integration of own and third-party tools. Thanks to this we can automate actions in these media with an enormous degree of personalization and the ability to collect information, integrating it with any eCommerce.
Offsite Relational Marketing
We connect the physical world and the digital world, ensuring that your offline actions are connected to online ones, personalizing and improving the experience of the client or the potential client in events, showrooms, or the points of sale themselves, and increasing the digitization of their response for further analysis.
Satisfaction, retention and loyalty
We help you make your customers even better customers and for longer. For this, we have teams of people, and management and analysis systems that measure whether your customers are satisfied with your service or product, that help you design and implement actions to make them stay for a long time and profitably.
Some of our
Customer Experience & Relationship Management projects
Customer Journey Maps design and action levers.
An after-sales strategy focused on customer satisfaction.
Increase of leads through a smart pop-ups strategy.
Collection and analysis of data during the “Family Fun Day” event.
DCS
Data &
Customer Strategy
DMG
Data
Management
DCS
Data &
Customer Strategy
DMG
Data
Management
We work with the best tools and partners
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